Refund policy

Since orders are Cash on Delivery, we offer exchange only (no cash refunds) for items that arrive damaged, defective, or incorrect — reported within 7 days of delivery.

Items must be unused, unopened, and in original packaging. For hygiene and safety reasons, opened or used beauty/skincare products cannot be exchanged unless defective.

To request an exchange, message us on WhatsApp (+92 302 0359511) with your order number and a photo/video of the issue. Once approved, we'll arrange a replacement.

Prepaid orders cancelled before dispatch are refunded to the original payment method within a reasonable timeframe.